Terms of Sale

Supplement packs on lifefrom.ai are sold by Harvest Sterling LLC (doing business as LifeFrom), a Wyoming limited liability company, 30 N Gould St, STE R, Sheridan, WY 82801, USA (“LifeFrom,” “we,” “us”). These Terms of Sale apply to every pack you buy from us, together with our Terms of Service, which cover your account and the rest of LifeFrom. If the two conflict about a purchase, these Terms of Sale apply.

Your pouches are made, packed and shipped for us by OK Capsule, a contract manufacturer in the United States that makes them in an FDA-registered facility that follows current Good Manufacturing Practice (cGMP) rules for dietary supplements. We stay responsible to you for your order.

You must be at least 18, have a LifeFrom account, and have a delivery address in one of the 50 US states or the District of Columbia. We don’t currently ship to US territories, military (APO, FPO, DPO) addresses or outside the US. You are buying for personal use, not for resale.

Each monthly pack is 30 morning pouches. Every pouch holds one serving of each supplement you chose (up to eight), with the serving and amounts shown in each product’s Supplement Facts before you buy. The pack is personal to you: it is made to order from your selection.

Product photos are for illustration. The Supplement Facts and the label on your pouches are the authoritative description of what is inside.

The monthly price is shown on the review page before you go to payment. It includes the supplements, packaging and US delivery. Sales tax is added at checkout based on your delivery address, and Stripe shows the total before you confirm.

Payment is by card through Stripe, our payment processor. By ordering, you authorise us to charge your card the monthly price plus tax on the day you order and on the same day each following month until you cancel. If a payment fails, we will tell you and may try again. We don’t ship a pack until its payment has gone through.

The price of your current pack does not change while your subscription continues. If we ever need to change it, we will email you at least 30 days before the new price applies, and you can cancel before then.

Your subscription renews automatically every month, and we charge the monthly price plus applicable tax each time, until you cancel. Before you pay, we ask you to tick a box agreeing to these renewal terms. After you order, we email you a confirmation with these terms and how to cancel.

Your next renewal date is shown in your LifeFrom account. Each renewal is a new order for the same pack.

Cancel online at any time: sign in at lifefrom.ai/account, open Manage or cancel, and confirm the cancellation. You can also email support@lifefrom.ai and ask us to cancel.

• Cancellation takes effect at the end of the month you have already paid for. You will not be charged again, and your subscription ends on the date shown in your account.
• To stop the next renewal, cancel before your next renewal date.
• We email you to confirm the cancellation.
• Cancelling stops future renewals. It does not cancel or refund a pack that is already paid for and in production (see below).

Deleting your LifeFrom account does not cancel billing on its own. Please cancel your subscription first.

You can update your delivery address and card in your LifeFrom account. The contents of a pack are fixed once you order. To change your supplements, cancel your subscription and order a new pack once the current one ends, or email support@lifefrom.ai and we will help.

We never swap a supplement in your pack for a different one without asking you. Before each renewal we check that every supplement in your pack is in stock and that we can deliver to your address.

If something is unavailable, or your address can’t be delivered to, we put that renewal on hold and do not charge you for it. Your account shows the renewal as on hold. We will contact you so you can update your details, change your pack or cancel. We only take payment for a held renewal once the problem is resolved.

Each pack is made for you from your selection, and production starts soon after your payment goes through. Once our manufacturer has accepted the order, it can’t be cancelled, and because the pouches are personal and ingestible we can’t take them back or refund them, except as set out below or where the law requires otherwise.

Damaged, wrong or missing items.If your pack arrives damaged, contains the wrong supplements, has pouches missing, or doesn’t arrive, email support@lifefrom.aiwithin 30 days of delivery (or, for a pack that never arrived, within 30 days of the expected delivery date). Include your order reference and, where you can, photos of the pouches, labels and packaging. Once we have confirmed the problem, we will send a replacement or refund what you paid for that pack, at your choice. Please don’t take supplements from a pouch that looks damaged, opened or wrong.

Nothing in these terms limits any rights you have under the law where you live.

We ship by tracked delivery. Carrier, tracking and delivery dates appear in your account when the carrier provides them. Delivery dates are estimates, not guarantees.

Please make sure your name and delivery address are correct, because we ship to the address you give us. Responsibility for the pack (risk of loss) passes to you when the carrier delivers it to that address. If a pack is lost before that, tell us and we will replace or refund it.

Read the Supplement Facts, directions and warnings for every product before you take it, and follow the label. Don’t take more than the serving on the label.

• Supplement packs are for adults 18 and older. Keep them out of reach of children.
• Ask your doctor or pharmacist before you start if you are pregnant, trying to get pregnant or breastfeeding, if you have a medical condition, if you take any medication (including blood thinners), or if you are scheduled for surgery. Some supplements interact with medicines and with each other.
• Allergies:check each product’s ingredients, including capsule material and other ingredients, for anything you are allergic to or avoid. Products are made in facilities that may also handle common allergens. If you have a serious allergy, check with us and your clinician first.
• Stop taking a product and talk to a clinician if you have a reaction.
• Store pouches in a cool, dry place out of direct sunlight.

To report a side effect or a problem with a product, email support@lifefrom.ai. You can also report it to the FDA through MedWatch at 1-800-FDA-1088 or fda.gov/medwatch.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Supplement packs and any protocol suggested by LifeFrom are not medical advice and don’t replace care from your clinician. See our Medical Disclaimer.

To take payment and deliver your pack, we share your name, email, phone number, delivery address and the supplements in your pack with OK Capsule, and your payment and delivery details with Stripe. We never send them your health records. Details are in our Privacy Policy and Consumer Health Data Privacy Policy.

We make sure each pack contains the supplements you ordered, made and labelled as described. Beyond that, the warranty disclaimer, limitation of liability, dispute resolution and arbitration, and governing law sections of our Terms of Serviceapply to your purchases, to the extent the law allows. Nothing in these terms limits liability that can’t be limited by law.

We may update these Terms of Sale. The version in effect when you place an order or when a renewal is charged applies to that order. For a material change to your subscription, such as its price or how it renews, we will email you before it takes effect, and you can cancel before it applies.

Orders, cancellations and product questions: support@lifefrom.ai. Harvest Sterling LLC (doing business as LifeFrom), 30 N Gould St, STE R, Sheridan, WY 82801, USA.