Terms of Service

LifeFrom is provided by Harvest Sterling LLC (doing business as LifeFrom), a Wyoming limited liability company, 30 N Gould St, STE R, Sheridan, WY 82801, USA (“LifeFrom,” “we,” “us”). These Terms of Service (the “Terms”) are a binding agreement between you and Harvest Sterling LLC that governs your access to and use of our websites, apps and services (together, the “Services”).

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy, Medical Disclaimer, and AI Use & Limitations, which are part of these Terms. If you buy a supplement pack, our Terms of Salealso apply to that purchase. If you don’t agree, don’t use the Services.

LifeFrom is a personal software tool. It lets you bring together your health information (lab results, imaging, genetic data, microbiome and ECG reports, Apple Health data, readings from devices you connect, and what you log) and, if you turn it on, uses AI to organise it, explain it in plain language and answer your questions about it.

LifeFrom is a technology company, not a healthcare provider. We do not practise medicine, and the Services are not a substitute for professional medical care. LifeFrom:

• does not provide medical advice, diagnosis, treatment or a second opinion;
• does not create a doctor–patient (or provider–patient) relationship;
• is not a medical device and is not intended to diagnose, treat, cure or prevent any disease;
• does not prescribe or deliver clinical care.

LifeFrom does not currently order lab tests. We sell dietary supplement packs in the US, made for us by a contract manufacturer; these are consumer products, not prescriptions or treatment.

Everything in the Services (explanations, ranges, flags, scores, summaries and AI responses) is for general information and education only. It is not a medical opinion and may not fit your situation. Never disregard or delay professional medical advice because of something you read in LifeFrom.

The Services are not for medical emergencies. If you think you may have a medical emergency, call your doctor or your local emergency number (such as 911, 112 or 999) immediately. See our full Medical Disclaimer.

AI features are optional. The Services work without them, and you can turn them off in Settings at any time. When they are on, they read documents, explain results and answer your questions. AI-generated content can be inaccurate, incomplete, out of date or misleading, and it may not account for your full medical picture.

You agree to treat all AI output as information only and “as is,” to check anything important with a qualified clinician, and not to rely on it to make medical decisions. Full details are in AI Use & Limitations.

You must be at least 18 years old and able to form a binding contract to use the Services. We don’t let children use LifeFrom themselves.

You may add family members, including children, only if you are their parent, guardian or authorised representative. You provide their information on their behalf, you confirm you have the right to do so, and you can delete it at any time.

You’re responsible for the accuracy of your account information, for keeping your login confidential, and for activity under your account. Tell us promptly at support@lifefrom.ai if you suspect unauthorised use.

Your data is yours. You keep ownership of the documents and information you provide. You grant LifeFrom a limited, non-exclusive licence to host, process, analyse and display that content only to provide the Services to you and the household members you add, for example to read a lab report, write an explanation or answer your question.

We do not sell your personal information, and we do not use your identifiable health data to train AI models. You can delete your account and data at any time in the app’s Settings, and you can request a copy of your data by email to privacy@lifefrom.ai. How we handle your data is described in our Privacy Policy.

You confirm that you have the right to provide the content you add, including any data about other people, and that doing so doesn’t violate anyone’s rights or the law.

You agree not to:

• use the Services for any unlawful purpose or in breach of these Terms;
• add another person’s health data without their authorisation;
• rely on the Services for emergency, diagnostic or clinical decision-making;
• reverse engineer, scrape, disrupt or try to gain unauthorised access to the Services;
• present AI output to others as professional medical advice;
• infringe our or anyone else’s intellectual property or privacy rights.

The Services rely on third parties, such as cloud hosting, AI model providers, payment processors (Stripe) and our supplement manufacturer (OK Capsule), and let you connect services such as Apple Health and Withings. We don’t control those third parties and aren’t responsible for their own services. Their terms apply to your use of them.

The LifeFrom app is free during the beta. Any paid features will be announced in the app before you are charged anything, with the price and terms shown before you buy. Supplement packs are paid products sold under our Terms of Sale.

If you buy through the App Store, Apple handles the payment, renewals, cancellation and refunds under its own terms. If you buy on our website and you live in the EU or UK, you have a 14-day right to withdraw from the purchase. If you ask for immediate access to digital content or a service, we will ask you to agree to that and to acknowledge that you lose the right to withdraw once access begins (or, for a service, that you pay for what you used before withdrawing). Fees paid are not refundable, except where the law requires otherwise, including your statutory right of withdrawal.

Supplement packs bought on lifefrom.ai are covered by our Terms of Sale, which form part of these Terms. In short:

• Harvest Sterling LLC sells the packs; OK Capsule, a US contract manufacturer, makes and ships them for us;
• delivery is to the 50 US states and the District of Columbia only, and buyers must be 18 or older;
• a pack is a monthly subscription: we charge the monthly price shown before you pay, plus sales tax, every month until you cancel;
• you can cancel online at any time in your account (Manage or cancel); it takes effect at the end of the month you have paid for;
• packs are made to order, so a pack already paid for and in production can’t be cancelled or refunded, except when it arrives damaged, wrong or not at all (tell us within 30 days);
• we never swap a supplement without asking; if something is unavailable we hold that renewal without charging you and contact you.

A protocol LifeFrom suggests from your records is information, not medical advice. Check with your clinician before you start any supplement. See our Medical Disclaimer.

If you use the iOS app, it is licensed to you under Apple’s Standard Licensed Application End User License Agreement, and these Terms add to it. In addition:

• these Terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content;
• Apple has no obligation to provide any maintenance or support for the app;
• if the app fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the extent the law allows, Apple has no other warranty obligation for the app;
• we, not Apple, are responsible for any claims about the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that the app or your use of it infringes someone’s intellectual property;
• you confirm that you are not in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you.

The Services, including our software, design, content, knowledge base and brand, belong to Harvest Sterling LLC and are protected by intellectual property laws. We grant you a personal, non-transferable, revocable licence to use the Services for your own personal, non-commercial purposes. All rights not expressly granted are reserved.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LIFEFROM DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES OR ANY OUTPUT (INCLUDING AI RESPONSES) WILL BE ACCURATE, COMPLETE, RELIABLE, TIMELY OR ERROR-FREE. IF YOU ARE A CONSUMER IN THE EU OR UK, YOU KEEP YOUR STATUTORY RIGHTS, AND THIS SECTION DOES NOT AFFECT THEM.

TO THE FULLEST EXTENT PERMITTED BY LAW, LIFEFROM AND ITS OFFICERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS ARISING FROM HEALTH DECISIONS MADE IN RELIANCE ON THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DON’T ALLOW THESE LIMITS, SO THEY MAY NOT FULLY APPLY TO YOU.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that can’t be limited by law.

To the extent the law allows, you agree to indemnify Harvest Sterling LLC against claims, losses and reasonable costs (including reasonable legal fees) brought by third parties that arise from your breach of these Terms or your misuse of the Services.

You can stop using LifeFrom at any time, and you can delete your account and data in the app’s Settings.

We may suspend or end your access if you seriously or repeatedly breach these Terms, if your use creates a risk to other people, to the Services or to us, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem and to request a copy of your data.

Sections that by their nature should continue after your access ends will continue, including those on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution and governing law. If we end your access without your breach, or the law requires it, we will refund any prepaid fees for the unused period.

Please read this section carefully. It affects your legal rights. Before filing a claim, please email legal@lifefrom.ai so we can try to resolve it informally within 60 days.

Except where prohibited by law, you and LifeFrom agree that any dispute relating to the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Wyoming or in the county where you live, at your choice, or by video or on written submissions. Fees are paid as the AAA Consumer Arbitration Rules provide. You and LifeFrom waive the right to a jury trial and to take part in a class action.

You may opt out of this arbitration agreement by emailing legal@lifefrom.ai within 30 days of first accepting these Terms. Either party may bring an individual claim in small claims court.

If you live in the EU or UK, the arbitration clause and class action waiver don’t apply, you keep the protection of the mandatory laws of your country, and you can bring claims in your local courts.

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. Subject to the arbitration section above, disputes not subject to arbitration go to the state and federal courts located in Wyoming. If you are a consumer in the EU or UK, this does not take away the protection of the mandatory laws of your country or your right to bring claims in your local courts.

We may update these Terms as the product and the law change. We’ll revise the “Last updated” date, and for material changes we’ll tell you in advance by email or in the app, with time to review them before they apply. If you don’t agree, you can stop using LifeFrom and delete your account. If you live in the EU or UK, we will not treat your continued use alone as agreement to a material change where the law requires more.

Questions about these Terms or legal notices: legal@lifefrom.ai. Support: support@lifefrom.ai. Harvest Sterling LLC (doing business as LifeFrom), 30 N Gould St, STE R, Sheridan, WY 82801, USA.